ItemAware - RFID Asset Tracking Software Design and Development

ItemAware combines high-end enterprise RFID readers and enhanced smartphones, with cloud infrastructure to provide a seamless solution. They were stuck with an external RFID vendor platform that wasn’t scalable. To meet ItemAware’s scalability requirements they wanted to build their own platform that would allow them to expand their services and meet the needs of their existing client base.

services

Experience Design Agile Development Software Architecture

technologies

Java Angular Apache Flink MySQL Native iOS Swift Native Android AWS RFID Protocols

industry

Government Healthcare Manufacturing Logistics

platforms

Linux Android iOS Amazon Web Services

01

Focus on the Job with Better Accountability of Inventory

ItemAware changes the way companies manage their inventory. By automating those processes on a mobile device or desktop, they are able to help clients predict issues, reduce theft, and flag items that need repair before they can interrupt the work cycle. Their RFID tracking platform saves their clients time and money on outdated processes and puts them towards profitable goals.

02

Challenges

Replace external legacy platform with their own

The external RFID platform that ItemAware was using was not being invested in, and therefore wasn’t scalable - and by this point was already failing to meet client demand. To meet the needs of ItemAware’s client base, they wanted to build their own solution that would scale and allow for them to grow or add features over time.

Lack of experienced product and development

ItemAware did not have mobile or web developers who were experienced with newer technologies and needed an external team who had that knowledge. They were challenged with knowledge of both hardware integration and cloud integration, working in tandem.

Streaming large amounts of data

The platform requires streams of big data from hundreds of scanners to be filtered into groups of what is important to the client. This large amount of data was not something that their external vendor could support, limiting ItemAware’s ability to meet client needs.

03

Process

A designer showing research results to his colleague

discovery

discovery

Interviews with users, ItemAware’s existing development team, and competitive benchmarking were conducted. FM also conducted package research and technical spikes, to find out which existing 3rd party tools and technologies could solve the challenges.

A designer drawing wireframes on paper mobile template.

define

define

Wireframes were created and decisions were made about which technologies ItemAware should build with. FM compiled a feature list for the MVP and put together a product roadmap for its building, outlining when each step should take place.

A laptop screen with low fidelity wireframes displayed.

DESIGN

DESIGN

FM delivered high-fidelity mockups of the MVP, with detailed acceptance criteria, a backlog, and diagrams of the technical architecture. Proof of concepts for room scanners and hand-held scanners were also provided.

An analysis specialist comparing charts printed on paper with results displayed on the screen.

development

development

For the database and backend server development, FM cooperated with ItemAware’s inhouse team. Otherwise, FM took lead on all frontend web development and created the overall backend architecture. The project was Agile, working in 2-week sprints.

An analysis specialist comparing charts printed on paper with results displayed on the screen.

maintenance

maintenance

FM supported deployments of pilots for smaller clients in the healthcare industry, as well as large scale deployments. Also, FM teams are “on-call” for when ItemAware is ready to add any major modules in the future.

04

Solutions

Improved asset tracking

FM designed and developed a scalable, sophisticated asset tracking platform along with an inventory scheduling software product for ItemAware.

Human-centered and user-focused mobile and web solutions

The user-focused components developed for iOS, Android, and web, enable multi-modal scanning (RFID, Barcode, Manual), sophisticated asset tracking and inventory scheduling, dashboard analytics, reporting, and more.

Productivity boosting workflow management

Workflow management, complete with task assignment, notifications & alerts ensure efficiency and transparency. While this is beneficial for those who are responsible for daily tracking, it also benefits managers who can track productivity and quickly identify issues.

05

Results

Expanding product reach into new industries

ItemAware had successful large deployments with clients, like US governmental agencies and manufacturers, who had been using their previous platform.

Successful product development

Successful productization of ItemAware’s platform means they have been able to see adoption within major industries while expanding into new ones.

Greater adoption in new markets and standing out

Innovations, like combining antennas with RFID tags have adopted a number of large enterprise customers looking to make a switch.

ItemAware’s clients see outstanding results

ItemAware boasts that they are helping their clients achieve 98% reduction loss in prevention costs and a 54% decrease of reduction error costs.

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