Case Study

Smile Train

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Smile Train is the world’s largest children’s charity that provides corrective surgery for children with cleft lips and palates globally. Smile Train is helping to fix cleft palates all around the world every five minutes. After many years of operations, they decided to update the platform they were using and started looking for a partner who could help them by building a totally new version of their patient management system.

2014 - 2015; 2019 - now

Agile Development 

Software Architecture

Technology Used




Smile Train

Client feedback

"I'm very happy with the quality of their work. Their performance was a decisive factor for us during the RFP process. They were in close competition with another candidate, but we ultimately chose Freeport Metrics because we were comfortable with the quality of their deliverables"

Ewa Rumprecht

Director of Technology Projects, Smile Train


Maintain access to a global network of doctors in remote regions.

Many patients and doctors of Smile Train come from or operate in places with very limited or no Internet access and out-of-date computers. Freeport Metrics had to ensure that the new platform would use modern technologies.

System reliability.

Smile Train is a global charity with over one million surgeries performed. We had to ensure that our solution worked seamlessly and without problems. Only then could we make sure that our client can rely on it.


Technology advisory and consulting.

Throughout the project, we advised Smile Train on the software development processes, introducing up-to-date source code management, testing, and deployment practices to ensure the whole product development process is performed smoothly.

New patient management system.

We developed a new patient management platform to suit Smile Train’s specific needs. We also performed a technology assessment, including a high-level security audit and risk analysis.

Media standardization.

We added a standardization layer to ensure users can view uploaded media. The content is stored in its original format. An asynchronous process converts it to widely-used formats, making information accessible regardless of devices, operating systems, etc.


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Platform enhancements.

We added new reporting functionality to the platform, refreshed the platform’s look & feel resolved performance problems, and addressed security issues.

Successful product development.

The deployment of our product proved to be successful. It met both the specific needs of the client and all the challenges.

Financial benefits for our client.

We helped save on high redevelopment costs by finding ways to address current issues and adding needed enhancements to the existing platform.

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